KPI of the Day – Logistics: % Distribution cost
Definition
Measures how much the distribution cost per trip represents out of the sales delivered by that specific trip.
Posts Tagged ‘KPI’
KPI of the Day – Logistics: % Delivery deadlines met
Definition
Measures the percentage of service delivery requests that were met on time, out of the total amount of delivery requests.
KPI of the Day – Customer Service: % Complaints resolved
Definition
Measures the percentage of solved complaints from customers, from overall problems raised by customers.
KPI of the Day – Customer Service: % Complaints responded to within standard time
Definition
Measures the percentage of complaints responded to within the standard time, from overall complaints addressed by customers.
KPI of the Day – Customer Service Performance: % Blockage
Definition
Measures the percentage of customer calls that do not reach the service operators due to insufficient employees or network facilities in place.
