KPI of the Day – Customer Service Performance: % Blockage
Definition
Measures the percentage of customer calls that do not reach the service operators due to insufficient employees or network facilities in place.
Purpose
It is a measure of accessibility, indicating how many of the customers cannot reach contact a call center operator, thus impacting their satisfaction.
Recommendations
Call centers might resort to blocking excess calls in order to increase their average speed of answer. However, this has a negative impact on customer satisfaction and measures like increasing or training staff and improving facilities should be employed instead, after conducting a benchmarking study, to figure out your performance relative to that of your competitors.
While there is no “industry standard” for telephone or trunk blockage, most call centers today have a goal for % Blockage of no more than 2% of inbound telephone calls. There are some centers that have much higher levels of blockage (such as those with a captive caller audience like a utility or insurance claims where callers have no place else to go and will retry the call).
Meanwhile, other centers in a competitive environment (rental car sales, catalogs, etc.) may engineer enough incoming lines with much excess capacity so that virtually no caller ever gets a busy signal.
Centers providing critical care services like 911 emergency centers also engineer enough lines, to ensure incoming calls do not get blocked with a busy signal on the front end.
Accurate reporting requires functional systems to collect data on all incoming calls, including call attempts that are not managed by an operator. Targets for the report depend on the size of the call center and the period of the day or week.
Image source:
Tags: Customer Experience, KPI, Sales and Customer Service performance
gateio
| #
I have read your article carefully and I agree with you very much. This has provided a great help for my thesis writing, and I will seriously improve it. However, I don’t know much about a certain place. Can you help me?
Reply
gateio
| #
I may need your help. I’ve been doing research on gate io recently, and I’ve tried a lot of different things. Later, I read your article, and I think your way of writing has given me some innovative ideas, thank you very much.
Reply
Maeve Duncan
| #
What topics would you like to see covered in future posts? Let us know in the comments.
Reply
Maddox Dennis Jerome Gonzales
| #
We just wanted to take a moment to acknowledge all the hard work and effort you’ve been putting in lately. Keep up the amazing job, you’re doing great!
Reply
Mohamed Y. Murphy
| #
What type of content would you like to see more of in the future? Let us know in the comments!
Reply
Kamdyn Billy Fowler
| #
From the insightful commentary to the captivating writing, every word of this post is top-notch. Kudos to the author for producing such fantastic content.
Reply
Lily C. E. Moran
| #
Keep up the incredible work! I can’t wait to see what you write next.
Reply
Marley Oneill
| #
Their posts always leave us feeling informed and entertained. We’re big fans of their style and creativity.
Reply
Olivia Bass
| #
Let’s spread the love! Tag a friend who would appreciate this post as much as you did.
Reply
Abdullah Leonel Walls
| #
Let us know in the comments which of their posts has resonated with you the most.
Reply
Brantley Julio Davin Blanchard
| #
From the insightful commentary to the captivating writing, every word of this post is top-notch. Kudos to the author for producing such fantastic content.
Reply
Reece M. H. Lewis
| #
It means so much to receive positive feedback and know that my content is appreciated. I strive to bring new ideas and insights to my readers.
Reply
John Farley
| #
Share your favorite blog post in the comments below!
Reply
Daphne Alejandra Crystal Vincent
| #
I want to express my appreciation for the writer of this blog post. It’s clear they put a lot of effort and thought into their work, and it shows. From the informative content to the engaging writing style, I thoroughly enjoyed reading it.
Reply
Royal Montgomery
| #
I just wanted to take a moment to express my gratitude for the great content you consistently produce. It’s informative, interesting, and always keeps me coming back for more!
Reply
Landyn Blankenship
| #
This blog post has left us feeling grateful and inspired
Reply
Yahir R. Goodwin
| #
Keep up the fantastic work!
Reply
Marcel Calhoun
| #
This blog post has left us feeling grateful and inspired
Reply
Leonard Mendez
| #
Your content always keeps me coming back for more!
Reply
Aubrey Kim
| #
We just wanted to take a moment to acknowledge all the hard work and effort you’ve been putting in lately. Keep up the amazing job, you’re doing great!
Reply
Miller J. L. Hudson
| #
What type of content would you like to see more of in the future? Let us know in the comments!
Reply
Ansley Emma Emmalynn Wiley
| #
Share your favorite blog post in the comments below!
Reply
pest control service in Ahmedabad
| #
I really liked your blog.Really thank you! Really Great.
Reply
canada work permit jobs
| #
Im grateful for the post.Really thank you!
Reply
himachal news hindi
| #
Say, you got a nice article. Really Cool.
Reply
Emmalee Ponce
| #
I appreciate your creativity and the effort you put into every post. Keep up the great work!
Reply
chai ai
| #
I am so grateful for your blog.Really thank you! Cool.
Reply
nsfw character ai
| #
Thank you ever so for you blog post.Really looking forward to read more.
Reply
blow dryers
| #
I really enjoy the article post.Much thanks again. Want more.
Reply
Aspen Hill
| #
I want to express my appreciation for the writer of this blog post. It’s clear they put a lot of effort and thought into their work, and it shows. From the informative content to the engaging writing style, I thoroughly enjoyed reading it.
Reply
橙新聞
| #
wow, awesome blog article.Thanks Again.
Reply
Sierra Bauer
| #
Your content always manages to captivate and educate me. Keep up the fantastic work!
Reply
Weston Mercado
| #
From the insightful commentary to the captivating writing, every word of this post is top-notch. Kudos to the author for producing such fantastic content.
Reply
Justus V. Harrington
| #
Keep up the incredible work! I can’t wait to see what you write next.
Reply
Harper I. Hays
| #
Your blog posts never fail to entertain and educate me. I especially enjoyed the recent one about [insert topic]. Keep up the great work!
Reply
Jessica Sariyah Liu
| #
We just wanted to take a moment to acknowledge all the hard work and effort you’ve been putting in lately. Keep up the amazing job, you’re doing great!
Reply
Christopher Zaire Armstrong
| #
Every time I read a new post, I feel like I’ve learned something valuable or gained a new perspective. Thank you for consistently putting out such great content!
Reply
Kenya Cecilia Kinslee Scott
| #
Have any favorite blog posts or writers? Share them with us in the comments!
Reply
Emily C. F. Bautista
| #
Their posts always leave us feeling informed and entertained. We’re big fans of their style and creativity.
Reply
Dakota Hoffman
| #
Your blog post was fantastic, thanks for the great content!
Reply
Daniel Patel
| #
Your latest blog post was truly inspiring and had some great insights. I can’t wait to see what else you have in store.
Reply
Gage Toby Jermaine Lamb
| #
I appreciate the effort that goes into creating high-quality content, and this post was no exception. The insights and information were top-notch and made for a really engaging read. Keep up the great work!
Reply
instagram pro
| #
Really enjoyed this blog post.Really looking forward to read more. Really Great.
Reply
Jenna Gibson
| #
Let us know in the comments which of their posts has resonated with you the most.
Reply
Esperanza D. Douglas
| #
Have any favorite blog posts or writers? Share them with us in the comments!
Reply
Chana J. R. Carrillo
| #
Let’s spread the love! Tag a friend who would appreciate this post as much as you did.
Reply
Briggs Moore
| #
What topics would you like to see covered in future posts? Let us know in the comments.
Reply
Aiden Braxton Kamden Donaldson
| #
Your content always manages to captivate and educate me. Keep up the fantastic work!
Reply
Spencer Blackwell
| #
Wow, this blogger is seriously impressive!
Reply
Quinton Kellan Dodson
| #
Your blog is always a highlight of my day
Reply
Julissa Gilbert
| #
I just wanted to take a moment to express my gratitude for the great content you consistently produce. It’s informative, interesting, and always keeps me coming back for more!
Reply
Santana Henry
| #
What type of content would you like to see more of in the future? Let us know in the comments!
Reply
Leah E. Robbins
| #
Share your favorite blog post in the comments below!
Reply
Bruno Frankie Raymond Pope
| #
Let’s spread the love! Tag a friend who would appreciate this post as much as you did.
Reply
Channing Jeremy Burnett
| #
We just wanted to take a moment to acknowledge all the hard work and effort you’ve been putting in lately. Keep up the amazing job, you’re doing great!
Reply
Otto Izaiah Luis Zavala
| #
Let’s spread the love! Tag a friend who would appreciate this post as much as you did.
Reply
talkie ai
| #
Awesome post. Will read on…
Reply
excel作业代写
| #
Fantastic post.Really thank you! Much obliged.
Reply
Dallas Santos Lucian Esparza
| #
I couldn’t stop scrolling and reading, your content is truly one-of-a-kind. Thank you for all the time and effort you put into creating such amazing content.
Reply
nsfw character ai
| #
This is one awesome article post.Much thanks again.
Reply
nsfw ai
| #
Major thanks for the blog post.Much thanks again. Want more.
Reply
aiチャット
| #
I really liked your blog.Much thanks again. Much obliged.
Reply
Hope Alexa Morrow
| #
Your latest blog post was truly inspiring and had some great insights. I can’t wait to see what else you have in store.
Reply
Maliah Eliza Zion Nash
| #
Keep up the amazing work! Can’t wait to see what you have in store for us next.
Reply
Jayde F. V. Guerrero
| #
Looking forward to your next post. Keep up the good work!
Reply
Kellan Ellis Yusuf Fischer
| #
Keep up the fantastic work and continue to inspire us all!
Reply
Bamboo period underwear
| #
A round of applause for your post.Thanks Again. Keep writing.
Reply
best book for jee advanced
| #
Very good blog post.Thanks Again. Really Cool.
Reply
white side table
| #
Really enjoyed this post.Really looking forward to read more.
Reply
ac tune up specialist in Hutchinson Island
| #
Very neat post. Really Great.
Reply
green vegetables in raj nagar online shopping
| #
Thanks for sharing, this is a fantastic post.Much thanks again. Fantastic.
Reply
drawing for nata exam
| #
Very informative article post.Really thank you! Really Great.
Reply
modern house name plate design
| #
I really like and appreciate your article post.Really looking forward to read more.
Reply
marble house name plate
| #
Enjoyed every bit of your article post.Really thank you! Great.
Reply
nid logo
| #
Awesome article post. Keep writing.
Reply
online betting philippines
| #
Looking forward to reading more. Great article. Much obliged.
Reply
Motchill
| #
Thanks for the article.Thanks Again. Really Cool.
Reply
https://baixicans.com/
| #
Thanks for the blog.Thanks Again. Awesome.
Reply
北美留学公关中心
| #
I really liked your blog article.Thanks Again.
Reply
GB WhatsApp
| #
Thank you for your post.Thanks Again. Really Great.
Reply
Fouad WhatsApp
| #
I really enjoy the post.Much thanks again. Awesome.
Reply
Descargar WhatsApp Plus
| #
I appreciate you sharing this blog article.Really thank you! Much obliged.
Reply
FM Whatsapp
| #
Enjoyed every bit of your article.Really thank you! Keep writing.
Reply
NSFW AI
| #
Awesome article post.Really looking forward to read more. Keep writing.
Reply
Ai Anime generator
| #
I loved your blog post.Really thank you! Will read on…
Reply
live score cricket today
| #
This is one awesome blog article.Really looking forward to read more.
Reply
gaming laptop under $300
| #
Fantastic blog post.Really looking forward to read more. Really Cool.
Reply
virtual cycling
| #
Fantastic blog post.
Reply
madhur satta
| #
Say, you got a nice article.Thanks Again. Will read on…
Reply
milan day panel chart
| #
This is one awesome blog article.Much thanks again. Fantastic.
Reply
mercedes benz bus booking
| #
Muchos Gracias for your blog.Much thanks again.
Reply
rent car for a day
| #
This is one awesome article.Much thanks again. Awesome.
Reply
car rental service in gurgaon
| #
A big thank you for your blog article. Want more.
Reply
silver long earrings for women
| #
Looking forward to reading more. Great blog. Cool.
Reply
online teen patti games
| #
Thanks a lot for the blog post.Really thank you! Much obliged.
Reply
Injection Machine manufacturer
| #
Very good article.Much thanks again. Cool.
Reply
香港現金網
| #
This is one awesome article post.Really thank you! Will read on…
Reply
hommar
| #
Major thankies for the blog article.Really looking forward to read more. Awesome.
Reply
affordable custom shirts
| #
Im grateful for the article post.Thanks Again. Great.
Reply
project purpose statement
| #
Thanks-a-mundo for the article post.Much thanks again. Cool.
Reply
what to talk about during 1 on 1 with manager
| #
Im obliged for the post.Much thanks again. Great.
Reply
ai hentai chat
| #
Wow, great article post. Want more.
Reply
nsfw ai chat
| #
Great blog post.Really thank you! Awesome.
Reply
LED Housing Injection Machine
| #
Appreciate you sharing, great post.Really looking forward to read more. Awesome.
Reply
ai sexting
| #
Very good blog. Keep writing.
Reply
character ai no filter
| #
Fantastic blog.Much thanks again. Awesome.
Reply
Anne Townsend
| #
I just wanted to take a moment to express my gratitude for the great content you consistently produce. It’s informative, interesting, and always keeps me coming back for more!
Reply
Abram Javon Barker
| #
Have any favorite blog posts or writers? Share them with us in the comments!
Reply
keeper ai test
| #
Thanks a lot for the blog article.Really thank you! Really Cool.
Reply
keeper ai test
| #
Im grateful for the blog.Thanks Again. Really Great.
Reply
Bobby F. R. Maynard
| #
I want to express my appreciation for the writer of this blog post. It’s clear they put a lot of effort and thought into their work, and it shows. From the informative content to the engaging writing style, I thoroughly enjoyed reading it.
Reply
Jolene Shepard
| #
I can’t get enough of your insightful articles and engaging stories. Thank you for sharing your passion with the world!
Reply
AI sexting
| #
I really liked your blog.Really thank you! Really Cool.
Reply
Sylas R. Everett
| #
We just wanted to take a moment to acknowledge all the hard work and effort you’ve been putting in lately. Keep up the amazing job, you’re doing great!
Reply
Azaria U. Phillips
| #
From the insightful commentary to the captivating writing, every word of this post is top-notch. Kudos to the author for producing such fantastic content.
Reply
Alejandro Sanford
| #
Thank you for the awesome content, it’s always appreciated
Reply
Sidney J. Yoder
| #
Keep up the incredible work! I can’t wait to see what you write next.
Reply
Kara Werner
| #
This blog post is worth the read – trust us!
Reply
Micah G. Black
| #
What topics would you like to see covered in future posts? Let us know in the comments.
Reply
Thaddeus Klein
| #
I just wanted to take a moment to express my gratitude for the great content you consistently produce. It’s informative, interesting, and always keeps me coming back for more!
Reply
Lola Y. Padilla
| #
It’s always a joy to stumble upon content that genuinely makes an impact and leaves you feeling inspired. Keep up the great work!
Reply
Jaida Jenna Tessa Bartlett
| #
I just wanted to take a moment to say how much I appreciate your blog posts. They’re always well-written, informative, and keep me coming back for more. Keep up the great work!
Reply
Jenny P. Lyons
| #
Leave a comment and let us know what your favorite blog post has been so far!
Reply
Margaret Jane Harris
| #
Give a round of applause in the comments to show your appreciation!
Reply
Kaitlyn Donaldson
| #
I couldn’t stop scrolling and reading, your content is truly one-of-a-kind. Thank you for all the time and effort you put into creating such amazing content.
Reply
Scarlett W. Pacheco
| #
Keep up the incredible work! I can’t wait to see what you write next.
Reply
Galilea Aria Rose Rush
| #
I want to express my appreciation for the writer of this blog post. It’s clear they put a lot of effort and thought into their work, and it shows. From the informative content to the engaging writing style, I thoroughly enjoyed reading it.
Reply
Grace Emily Stanton
| #
Your blog posts never fail to entertain and educate me. I especially enjoyed the recent one about [insert topic]. Keep up the great work!
Reply
Westin Wheeler
| #
This blog post hit all the right notes!
Reply
AI or human
| #
I really like and appreciate your blog article.Much thanks again. Want more.
Reply
Camilla Malia Mendoza
| #
This blog post is packed with great content!
Reply
Tinley M. O. Bray
| #
Their posts always leave us feeling informed and entertained. We’re big fans of their style and creativity.
Reply
Gianna Lane
| #
Let’s spread the love! Tag a friend who would appreciate this post as much as you did.
Reply
Niko Malaki Ernesto Cox
| #
I appreciate your creativity and the effort you put into every post. Keep up the great work!
Reply
Hugo B. W. Lindsey
| #
I just wanted to take a moment to express my gratitude for the great content you consistently produce. It’s informative, interesting, and always keeps me coming back for more!
Reply
Dalton X. L. Bird
| #
I can’t get enough of your insightful articles and engaging stories. Thank you for sharing your passion with the world!
Reply
Keyla D. Gutierrez
| #
Drop a link to your favorite blog post of yours in the comments below, I’d love to read more.
Reply
Sadie Nylah Sanford
| #
Your blog post had me hooked from the first sentence.
Reply
Davin Robertson
| #
Love this appreciation for great content
Reply
character ai
| #
Appreciate you sharing, great blog post.Really thank you!
Reply
Ai girlfriend
| #
Great, thanks for sharing this blog post.Really thank you! Will read on…
Reply
Cataleya Briar Clements
| #
Let me know what type of content you’d like to see more of in the future!
Reply
Grant Franco
| #
From start to finish, this blog post had us hooked. The content was insightful, entertaining, and had us feeling grateful for all the amazing resources out there. Keep up the great work!
Reply
Ashlynn H. Blair
| #
From the insightful commentary to the captivating writing, every word of this post is top-notch. Kudos to the author for producing such fantastic content.
Reply
Zelda Cole
| #
I can’t get enough of your insightful articles and engaging stories. Thank you for sharing your passion with the world!
Reply
ai anime
| #
Great blog article.Thanks Again. Keep writing.
Reply
Nataly Macdonald
| #
It means so much to receive positive feedback and know that my content is appreciated. I strive to bring new ideas and insights to my readers.
Reply
c.ai
| #
A round of applause for your post. Great.
Reply
Kristina T. Carson
| #
Your latest blog post was truly inspiring and had some great insights. I can’t wait to see what else you have in store.
Reply
smash or pass
| #
Thanks so much for the blog.Thanks Again. Much obliged.
Reply
custom clothing
| #
I really enjoy the blog post. Will read on…
Reply
synthetic wig detangling spray
| #
Looking forward to reading more. Great article post.Much thanks again. Awesome.
Reply
100 human hair wigs south africa
| #
Fantastic blog post.Really thank you! Keep writing.
Reply
white cosplay wig
| #
Hey, thanks for the post.Much thanks again. Really Cool.
Reply
chain link fence with wood posts
| #
Awesome post. Great.
Reply
slsmachinery
| #
I think this is a real great article post.Much thanks again. Great.
Reply
SLS Machinery
| #
I really enjoy the article post.Much thanks again. Want more.
Reply
优美之家
| #
I value the post.Thanks Again. Fantastic.
Reply
优美之家
| #
Great blog article. Great.
Reply
Honista
| #
I cannot thank you enough for the blog article.Much thanks again. Great.
Reply
nsfw character ai
| #
Thank you for your blog post.Thanks Again. Cool.
Reply
led light golf ball showcase
| #
Very good article.Really thank you! Fantastic.
Reply
huddles
| #
I truly appreciate this post.Really thank you! Much obliged.
Reply
香港現金網娛樂城
| #
I am so grateful for your blog.Thanks Again. Really Cool.
Reply
best smart sleep mask
| #
I think this is a real great article post.Really looking forward to read more. Great.
Reply
best smart sleep mask
| #
Really appreciate you sharing this article post.Thanks Again.
Reply