Operational performance

The case below explores the implementation of a standardized Operational Deployment System (ODS) at Corewell Health West, a healthcare system in West Michigan. The goal of the system was to align operational processes and improve efficiency across physician and non-physician stakeholders. By implementing ODS, the organization aimed to enhance quality, increase patient satisfaction, optimize operational […]Read More »

The Global Reporting Initiative (GRI) will introduce new sustainability reporting standards focusing on the mining and textile and apparel industries as part of the GRI Sector Program. The move follows the approval by the Global Sustainability Standards Board (GSSB), the independent body responsible for GRI Standards.  The GRI Sector Standard for Mining covers the impacts […]Read More »

High performance rarely happens by chance. Someone has to build the systems, ask the difficult questions, and keep improving them long after the first results appear. That has been a constant throughout Faisal Ba-Aqeel’s career. As the co-founder of Chartten, an AI-powered business support platform launched in 2025, he is applying more than 21 years […]Read More »

Artificial intelligence is often framed as something that will either replace human abilities or revolutionize them.  In this TED conversation, social psychologist Heidi Grant and NiCE CX Division president Barry Cooper take a more balanced view. Rather than focusing on what AI might take away, they explore how it can strengthen the skills that matter […]Read More »