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Operational performance

> Editorials

> Articles

  • Banking Conundrums: Customer Focus or Operational Performance?

    Banking Conundrums: Customer Focus or Operational Performance?

    Customer focus is an important value driver for many industries, but in banking, it is the cornerstone of the entire decision-making process. Modern studies on bank performance management have identified customer focus as the leading indicator for industry success both in past assessments and future predictions.Read More »

> News

> Interviews

  • Practitioner Interview: Chua E Long

    Practitioner Interview: Chua E Long

    Back in 2016, the Performance Magazine editorial team interviewed Chua E Long, Senior Vice President/Head of Transformation, Strategy & Transformation at AXA, Malaysia, for the Performance Management in 2015: ASEAN Special Edition report. His thoughts and views on Performance Management are detailed below. In the end, we must recognize that the guiding principle of performance management […]Read More »

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