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Performance Magazine > Operational performance

Operational performance

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  • Digitalization of government services in the post-pandemic world

    Digitalization of government services in the post-pandemic world

    “What you should see is an exponential improvement in the quality of service. You will have proactive service delivery. You will have the best quality output that will make you feel like the government understands you, that it feels you, that it serves tailor-made services for you specifically as an individual. That is the impact […]Read More »

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  • Efficiency and effectiveness in public service

    Efficiency and effectiveness in public service

    Nasir Abdalla Ali Alobeidli, corporate strategy specialist at the UAE General Civil Aviation Authority (GCAA), sheds light on the role of strategy planning and KPI in the future of public service and how governments can provide services that ensure people’s happiness and quality of life. Trends What are the key trends that have shaped the public […]Read More »

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