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  • 8 KPIs to Measure the Success of Your Customer Service Team

    8 KPIs to Measure the Success of Your Customer Service Team

      In today’s world of business, a company’s customer support team is a vital asset. The team contributes significantly to the business’ success, because of how it helps in retaining customers. In addition, did you know that it’s much more expensive for a business to acquire a customer than it is to retain one?Read More »

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  • Practitioner Interview: Mohamed Aamir Hussain

    Practitioner Interview: Mohamed Aamir Hussain

    In 2017, the Performance Magazine editorial team interviewed Mohamed Aamir Hussain, Business Performance Manager at Saudi Dolomite Company Ltd, Saudi Arabia. His thoughts and views on Performance Management are detailed below. I think the main challenge in performance management today is making sure that your feedback system and your performance audit gives you the chance to […]Read More »

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