KPI of the Day – Customer Service Performance: % Blockage
Definition
Measures the percentage of customer calls that do not reach the service operators due to insufficient employees or network facilities in place.
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Measures the percentage of customer calls that do not reach the service operators due to insufficient employees or network facilities in place.
Measures the average number of customers the store manages to attract on a per day basis.
Measures the profitability of the product relative to the amount of space it uses.
Measures the ratio stated in percentages of units that are sold during a certain period, out of the total units stocked at the beginning of that period.
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