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Customer focus is an important value driver for many industries, but in banking, it is the cornerstone of the entire decision-making process. Modern studies on bank performance management have identified customer focus as the leading indicator for industry success both in past assessments and future predictions.
Measures the percentage of items or products that are delivered on time to customers.
The answer depends on who you ask. For most IT and business intelligence people, a KPI is simply a number representing performance for a specific process, domain, or subject.
Enterprise Architecture (EA) is a function used to perform enterprise analysis, design reviews & recommendations, and monitor its successful implementation through the use of a holistic approach that aligns with the business strategy.
Measures the average number of days it takes companies to collect their payment.
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