Creating and sustaining a business is a challenging task. You need to be able to tackle all the obstacles and risks along the way. As an entrepreneur, you should devote all your time, energy, and resources to your business if you really want it to succeed.
When this world began, our hunter-gatherer, farming ancestors worked to live. Not a single iota of energy was wasted in a day. Wasted time equaled starvation.
In this new century, our world is reaping the fruits of the industrial revolution, the robotics revolution, and the technology revolution.
Customer experience does not only represent individual transactions with an organization focused on key points or during critical moments, but it is also the entire journey a customer goes through with a company, which results in a feeling of relationship or a lack of it.
Dealing with customers’ complaints should not always be seen as a negative experience. Customers’ complaints should be considered as a source of valuable information for business issues and any problems raised by your customer base.