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Organisational performance

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  • The journey to building real customer experiences

    The journey to building real customer experiences

        Customer experience does not only represent individual transactions with an organization focused on key points or during critical moments, but it is also the entire journey a customer goes through with a company, which results in a feeling of relationship or a lack of it.Read More »

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> Interviews

  • Practitioner Interview: Gail Stout Perry

    Practitioner Interview: Gail Stout Perry

    In 2018, the Performance Magazine editorial team interviewed Gail Stout Perry, Chief Strategy Officer & VP – Sales at Corporater, USA. Her thoughts and views on Performance Management are presented in detail below. I’ve noted that the best leaders are intellectually curious and continuously seek to learn, they are results-driven, they surround themselves with strong […]Read More »


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