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KPI

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> Articles

  • Measuring customer experience: 5 CX KPIs to keep an eye on

    Measuring customer experience: 5 CX KPIs to keep an eye on

    In modern business, focusing on customer experience (CX) is no longer a nice-to-have, but rather a necessity for businesses of all sizes. However, defining a successful customer experience can be difficult because many touch points form the customer journey. By using online surveys, companies can gain quantitative information about the customer experience to actively monitor […]Read More »

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  • Practitioner Interview: Mohamed Aamir Hussain

    Practitioner Interview: Mohamed Aamir Hussain

    In 2017, the Performance Magazine editorial team interviewed Mohamed Aamir Hussain, Business Performance Manager at Saudi Dolomite Company Ltd, Saudi Arabia. His thoughts and views on Performance Management are detailed below. I think the main challenge in performance management today is making sure that your feedback system and your performance audit gives you the chance to […]Read More »

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