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> Editorials

> News

> Interviews

> Multimedia

  • Body Language: Shaping Business Success

    Body Language: Shaping Business Success

    Business schools worldwide, management pros, and all sorts of success gurus give reasonable lectures on tips and techniques for upping your game, nailing negotiations, and attaining professional success. Although promising, all …Read More »

> Strategy

  • Sustainability Competences Framework: A Tool for Business Growth

    Sustainability Competences Framework: A Tool for Business Growth

    In January 2022, the European Commission published The European Sustainability Competence Framework or GreenComp.  GreenComp identifies a set of sustainability competences to feed into education and training programs to help learners develop knowledge, skills, and attitudes that promote ways to …Read More »

> Balanced Scorecard

  • Industry 4.0 and the Need to Revisit the Balanced Scorecard Concept

    Industry 4.0 and the Need to Revisit the Balanced Scorecard Concept

    Traditional quality management and business excellence practices are proving to be ineffective when used in the context of complex processes. Additionally, these initiatives are defamed for generating a lot of papers or soft documents without any analytical or added value in respect to automation and …Read More »

> KPI

> Organisational Performance

> Operational Performance

> Individual Performance

  • Top 5 Skills CSRs Should Master in 2022

    Top 5 Skills CSRs Should Master in 2022

    In the context of the pandemic, the face of customer service was drastically changed by accelerated digitalization. One recent study developed by McKinsey discovered that customer interaction is now accelerated within 3 to 4 years. What count the most nowadays …Read More »

> Personal Performance

> Around the World

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