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Measures the percentage of customers who are satisfied with the company’s overall service level (before, during and post-sale), out of the total number of customers surveyed.
Measures the percentage of customers satisfied with the way their complaints were solved, from overall customers that have made a complaint.
Measures the percentage of the sales growth variance in stores open for at least 12 months, compared with the previous sales value performance.
Measures the longest period a customer waited in a queue before being connected to an operator or hanging up.
Measures the percentage of stores in a particular geographic area that stock a brand or a product.
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