KPI of the Day – Customer Service Performance: # Service requests per agent

Definition
Measures the average number of service requests received by each service department or call center employee during a particular period.
Get the opportunity to grow your influence by giving your products or services prime exposure with Performance Magazine.
If you are interested in advertising with Performance Magazine, leave your address below or contact us at: marketing@smartkpis.com.
Measures the average number of service requests received by each service department or call center employee during a particular period.
Measures the rate at which the company acquires new customers in a given time period.
Measures the average amount of time it takes for a customer service representative to complete the service request or for a sales representative to complete the sale, after the call has ended.
Working in customer service can be easy and rewarding when someone calls with a simple problem or complaint to solve.
Measures the desirability of the brand, or the product, within established stores for that category.