KPI of the Day – Customer Service Performance: # Service requests per agent
Definition
Measures the average number of service requests received by each service department or call center employee during a particular period.
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Measures the average number of service requests received by each service department or call center employee during a particular period.
Measures the rate at which the company acquires new customers in a given time period.
Measures the average amount of time it takes for a customer service representative to complete the service request or for a sales representative to complete the sale, after the call has ended.
Working in customer service can be easy and rewarding when someone calls with a simple problem or complaint to solve.
Measures the desirability of the brand, or the product, within established stores for that category.
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