Transfarency: Doing things differently in customer service
Performance arises at the intersection of profitability, satisfied customers, optimized internal processes and engaged employees.
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Performance arises at the intersection of profitability, satisfied customers, optimized internal processes and engaged employees.
Customer satisfaction is essential for an organization’s success. If a company wants to make it in today’s business world for a long period of time, it should focus on making its customers happy, on building a relation based on trust and, eventually, on gaining their loyalty. Satisfied customers can become the biggest asset a business possesses, in this highly competitive environment.
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
Dealing with customers’ complaints should not always be seen as a negative experience. Customers’ complaints should be considered as a source of valuable information for business issues and any problems raised by your customer base.
Measures the percentage of customers who are satisfied with the company’s overall service level (before, during and post-sale), out of the total number of customers surveyed.
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