Organisational performance comprises a company’s actual results, as measured against its intended goals. Highly effective companies have a clear focus on leadership, design, people, change management, culture and engagement, so that organizational and individual capabilities contribute to the financial and operational performance, enabling strategy execution. Taking into consideration that almost every organization has profit as a strategic objective, customer satisfaction plays a major part in influencing revenues.
For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image on the state of Performance Management as a discipline.
Richard Tordjaman, Strategic Advisor Business IT at Desjardins , Canada was one of the practitioners that The KPI Institute interviewed.
Concerning the customer service area, nowadays people are facing an emerging trend of being required to offer feedback on their experiences with hotels, restaurants, airports and transportation means.
For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered rich insights into the state of Performance Management as a discipline.
One of the main editorial rules followed in the development of the content is that a discipline can only evolve through the combined efforts of practitioners, academics and consultants. Elena Hristozova, Management Consultant – Strategy and Leadership Development Freelancer in Bulgaria was one of the consultants that The KPI Institute has interviewed.
The U.S. Securities and Exchange Commission (SEC) is an independent federal agency that administers the federal laws governing the U.S. securities markets. In addition, it plays an important role in maintaining the integrity and vitality of America’s ownership society.
