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Customer focus is an important value driver for many industries, but in banking it is the corner stone the entire decision making process. Modern studies on bank performance management have identified customer focus as the leading indicator for industry success both in past assessments and future predictions.
Businesses are looking for ways to improve their processes and create smoother, streamlined and more successful operations. Instead of wasting energy on tedious tasks or frustrating processes, you want to spend it on higher-level decision-making, operations and strategic direction.
Measures how much of the production schedule is actually achieved.
When a company is interested in attaining superior performance in customer service, sometimes it’s useful to peak into other companies’ “kitchen,” so that they can get an idea on where they stand in comparison to them.
In 2018, the Performance Magazine editorial team interviewed Tom Buckland, Founder of HQ SEO & Ghost Marketing and CEO at KeyworX, United Kingdom. His thoughts and views on SEO Performance are presented in detail below.
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