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Posts Tagged ‘Performance Management’

Svetlana Maltseva and Andrey Dmitriev explain how to use a Big Data Flow in dynamic system crisis detecting, at the 2014 PMA Conference

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Svetlana Maltseva and Andrey Dmitriev PMA 2014 Conference

One of the presentations given in the 2nd day of the PMA 2014 Conference was brought by Svetlana Maltseva and Andrey Dmitriev, of the Russian National Research University High School of Economics, and spoke about the importance of using Big Data Flow for detecting dynamic system crises.

PMA 2014 Conference – Overview Day 1, 25th of June

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PMA 2014 Conference – Overview Day 1

June 25th was the first day of the 8th edition of the Performance Management Association Conference, held at the Aarhus University, Denmark. The day was especially dedicated to performance excellence, and included several key presentations which concluded with a panel discussion, being followed by parallel sessions. The day finished off with a gala dinner, accompanied by a keynote presentation.

How to build your strategy

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Strategy

Strategic planning is the process through which an organization defines what it wants to become and how should this desired state be achieved. Based on the Bain & Company study – “Management Tools & Trends 2013”, about 45% of the respondents conduct strategic planning in their organizations, and their satisfaction with this tool is at 3.9, on a scale from 1 to 5 (5 is the highest level).

Customer satisfaction: Reflecting Organisational Performance

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Customer satisfaction and Organisational Performance

Organisational performance comprises a company’s actual results, as measured against its intended goals. Highly effective  companies have a clear focus on leadership, design, people, change management, culture and engagement, so that organizational and individual capabilities contribute to the financial and operational performance, enabling strategy execution. Taking into consideration that almost every organization has profit as a strategic objective, customer satisfaction plays a major part in influencing revenues.

THE KPI INSTITUTE

The KPI Institute’s 2026 Agenda is now available! |  The latest updates from The KPI Institute |  Thriving testimonials from our clients |