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Within a company, the coherence between the individual and the organizational objectives and values is essential for achieving performance. An aspect that can ensure employees’ commitment to the established strategy and their support in achieving the organizational goals is motivation, an element that is often under-utilized by managers.
Customer satisfaction is no longer the ultimate goal of companies in their relationship with clients. Going beyond the satisfaction level, % Net promoter score outlines how many of your clients would recommend you products and services.
„ Setting specific and challenging goals boosts employee performance! ”
This is one of the most promoted practices in business management to motivate employees and increase their performance. There has been a lot of research in this area bringing scientific evidence that when employees are given clear goals they will do their best to reach that target, but not many discussions on the side effects of setting targets.
Non-governmental organizations (NGOs) are entities where there is no governmental participation. Their performance broadly means how well they contribute to other people’s efforts to improve the society. Due to the continuous development of the NGO’s, it appeared the need to appraise the performance, in order to assure evolution.
Key Performance Indicators (KPIs) are monitored across all industries, as they increase companies’ performance. The railways sector is no exception.
In its 2012 annual report, Canadian Pacific Railways included a list of performance indicators and the improvements achieved for each of them.
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