Why use KPIs?
Using Key Performance Indicators to monitor a company’s performance provides several advantages.
Posts Tagged ‘KPI’
Expert Interview – Enrique Romero Zabaleta, Operations Director LATAM & Spain, Insightforce Strategy Management Consultants, Mexico
For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered rich insights into the state of Performance Management as a discipline.
Enrique Romero Zabaleta, Operations Director LATAM & Spain at Insightforce Strategy Management Consultants Mexico was one of the consultants that The KPI Institute interviewed.
Performance Management at individual level – Employees’ motivation
Within a company, the coherence between the individual and the organizational objectives and values is essential for achieving performance. An aspect that can ensure employees’ commitment to the established strategy and their support in achieving the organizational goals is motivation, an element that is often under-utilized by managers.
Going beyond Customer Satisfaction with Net Promoter Score
Customer satisfaction is no longer the ultimate goal of companies in their relationship with clients. Going beyond the satisfaction level, % Net promoter score outlines how many of your clients would recommend you products and services.
Target setting side effects
„ Setting specific and challenging goals boosts employee performance! ”
This is one of the most promoted practices in business management to motivate employees and increase their performance. There has been a lot of research in this area bringing scientific evidence that when employees are given clear goals they will do their best to reach that target, but not many discussions on the side effects of setting targets.
