In the last years, # Social platform users is constantly increasing and the way information is shared has also changed. Pull media has quickly been replaced by push media, information like status updates, photos, comments, videos or new articles finds the user and all this represents the social media sentiment. A good example is the New York Times, whose # Homepage visitors decreased 2 times over the last 2 years, but its overall traffic didn’t, as it comes from the “side door”, the social platforms.
The U.S. Securities and Exchange Commission (SEC) is an independent federal agency that administers the federal laws governing the U.S. securities markets. In addition, it plays an important role in maintaining the integrity and vitality of America’s ownership society.
It is a performance management tool used to integrate the strategic statements of an organization. The Desired State of Evolution (DSE) closes the gap between mission and vision, by integrating the company’s aimed progress in the middle of the pyramid.
The Government of Canada has recently released its annual Reports on Plans and Priorities (RPPs), intended at improving planning and resource management processes. For each of the 92 governmental departments and agencies, it has developed such a RPP, containing objectives, indicators and initiatives.
In 2013 Sales Force, a company that provides software solutions for Customer Relationship Management, pointed out that on a yearly basis, on a global scale $ 338.5 billions are lost due to poor customer experiences. One year later, EY presents to the public its latest study from the EY Customer Experience Series, entitled “The cost of complaining” and reveals that Australian businesses lose more than $720 for every negative customer experience.