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Tesco is one of the largest retailers in the world, with a core business in UK that provides 60% of all sales and profits. In the last years, Tesco’s expansion has positioned the company as a leading brand, reaching China, Czech Republic, India, Malaysia, Ireland, Hungary and Poland.
Alcoa is the world’s leading producer of primary and fabricated aluminum and also the largest miner of bauxite and refiner of alumina. In 125 years of activity, Alcoa has contributed to setting milestones in aerospace, automotive, construction, commercial transportation, consumer electronics, packaging and industrial markets. With more than 60.000 employees around the world, the company is in debt with setting quality standards for their activity, but also with caring for the safety and satisfaction of each and every employee.
Objectives give more than direction. They offer a marketing framework around which you can build your law firm. If you want to do things right, then your goals should follow the SMART formula, which means they should be Specific, Measurable, Attainable, Realistic and Time specific. A key differentiator between successful and unsuccessful firms is setting goals, writing them down, monitoring them and ensuring that you do all you can to achieve them.
Vodafone, a world leading mobile telecommunications company, provides a wide range of communication services: voice calls, SMS text messaging, MMS picture and video messaging, internet access and other data services. Vodafone believes that corporate responsibility (CR) issues are most effectively managed as part of core business processes and therefore, it is managed within the Group’s mainstream management systems and responsibility allocated to operational line managers.
Performance management is like a game of chess: you have to plan ahead every move. Everybody knows that an efficient performance management program helps companies accomplish their mission and goals. Such a program includes four main components, which, if designed with a focus on customer satisfaction, will promote the companies’ customer service goals and also improve the performance both at individual and organizational level.
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