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Posts Tagged ‘Performance in UK’

Customer Satisfaction Surveys for libraries: The British Library and Flinders University Library

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Customer Satisfaction Surveys for libraries

Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.

Expert Interview – Alan Meekings, Landmark Consulting, United Kingdom

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Alan Meekings Interview Performance Management in 2012For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered a detailed image on the state of Performance Management as a discipline.

Alan Meekings, Founding Director of Landmark Consulting, United Kingdom was one of the consultants that The KPI Institute interviewed.

KPIs in the UK Chain Hotels Market

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Hotel KPIs

A recent benchmark report published by HotStats offers an overview of the UK hotel market one year after London has hosted the Olympics. Over 600 hotels in the UK have been benchmarked against 6 Key Performance Indicators (KPIs) and provides a clear picture of the current status of the hotel industry in the United Kingdom.

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