KPI of the Day – Customer Service Performance: # Complaints received
Definition
Measures the volume of customer complaints received.
Posts Tagged ‘KPI’
KPI of the Day – Business Consulting (BC): % Adherence to schedule estimate
Definition
Measures the actual time needed to complete a customer project relative to the initial estimated time of completion.
KPI of the Day – Sales: % First appointment-to-sales proposal ratio
Definition
Measures the ratio of initial sales appointments that progress to the next stage of the sales process, the proposal stage.
KPI of the Day – Accounting: # Liquidity ratio
Definition
Measures the available cash or other assets easily convertible into cash that could cover short-term payables. Short-term payables represent the total amount of payments forecasted between zero and three months, from the time of the calculation.
The most important KPIs to analyze when looking at a sales funnel
There is no sales training, sales representative, or academic that hasn’t heard of, or presented a sales funnel in their entire professional life.
