13 Elements of a Good Key Performance Indicator
What is a KPI?
The answer depends on who you ask. For most IT and business intelligence people, a KPI is simply a number representing performance for a specific process, domain, or subject.
Posts Tagged ‘KPI’
A Business Perspective on the IT Enterprise Architecture, BSC and KPIs
Enterprise Architecture (EA) is a function used to perform enterprise analysis, design reviews & recommendations, and monitor its successful implementation through the use of a holistic approach that aligns with the business strategy.
KPI of the Day – Accounting: # Days in accounts receivable
Definition
Measures the average number of days it takes companies to collect their payment.
KPI of the Day – Human Resources (HRM): # Management-to-staff ratio
Definition
Measures the ratio between the number of employees in managerial positions and the headcount of the organization.
KPI of the Day – Customer Service Performance: # Longest delay in queue
Definition
Measures the longest period a customer waited in a queue before being connected to an operator or hanging up.
