The presentation “Utilization of Balanced Scorecard and Customer Relationship Management and the Effect of Their Joint Use on the Financial Performance of Companies in the Czech Republic” was offered in the second day of the PMA 2014 Conference by Professor Adriana Knapkova, Vice dean of Faculty of Management and Economics, prof. Dr. Ing. Drahomíra Pavelková and Ing. Lubor Homolka, from Tomas Bata University in Zlín.
Sustainability is an important matter within any organization, as we all care about the future and we are all dependent on the use of natural resources to sustain our businesses and activities. So whether we are discussing about sustainable resources, sustaining the economic viability of the organization, or relationship with the natural environment, sustainability is essential for long-term business success.
The recent surge in emphasizing strategic planning and performance management in companies, regardless of their geographical location, turnover or maturity has led to an increase in the use of ‘strategy jargons’ across almost all media and communication channels. One of the most common terms that are used is Balanced Scorecard (BSC).
One of the leading international management thinkers, Professor Robert Kaplan, from Harvard Business School, made a visit in Australia in mid September 2010 to talk about the new developments in the field of strategic performance management and Balanced Scorecard.
For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image on the state of Performance Management as a discipline.
One of the main editorial rules followed in the development of the content is that a discipline can only evolve through the combined efforts of practitioners, academics and consultants. Gary Cokins, Founder and CEO, at Analytics-Based Performance Management LLC, USAwas one of the consultants that The KPI Institute interviewed.
