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Strategic Performance Management and the Balanced Scorecard – a Robert Kaplan event series in Australia

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Balanced Scorecard Performance Management Strategy

One of the leading international management thinkers, Professor Robert Kaplan, from Harvard Business School, made a visit in Australia in mid September 2010 to talk about the new developments in the field of strategic performance management and Balanced Scorecard.

During several events organized both in Sydney and Melbourne, professor Kaplan shared some of his thoughts and insights on several topics related to strategic performance management and the Balanced Scorecard concept.

As one of the articles in the Sydney Morning Herald (2010) suggests, one of the most interesting highlights of the discussions, was the insights offered by professor Kaplan on risk management and measurement.

The importance of addressing risk in the context of organizational strategic management is best emphasized by several quotes of the professor:

  • “Risk Management is an extremely important function in an organization”
  • “In most organizations is not being done well”
  • “What is hard about judging risk is that some risk events have never occurred before and may never occur”
  • “What is not okay is when you take a risk strategy, not to put in measurements to tell you when the risk event is occurring and not to train your employees to quickly react when the risk starts showing up” (Sydney Morning Herald, 2010)

For additional information and examples of risk management indicators explore Risk Management KPIs examples section on smartkpis.com. Additionally, KPIs examples for Customer service area also available on the Sales and Customer Service functional area category of the site.

For more information on the Balanced Scorecard visit BalancedScorecardReview.com, eab group’s currently launched online platform which integrated information about the BSC concept.

References

Performance Related Pay Schemes in the British Public Service
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