Get the opportunity to grow your influence by giving your products or services prime exposure with Performance Magazine.

If you are interested in advertising with Performance Magazine, leave your address below or contact us at: [email protected].

Advertise with us

KPI of the Day – % Government basic services available online



Measures the percentage of government services available online from a defined pool of basic government services.


To monitor if basic governmental services are interactive, relevant and accessible online for all citizens.


On-line availability of government services indicates advancement to a higher, better adapted governance structure, commonly known as the e-government. This particular form of governance is known to facilitate administrative processes, improve the quality of the services delivered and increase the overall efficiency of the public sector.

A great number of basic services offered online reduces the administrative burden placed on citizens, as well as on businesses, by simplifying their interaction with public authorities and making it more convenient, quick, comfortable and cost-efficient. Digitization of public services has been constantly increasing throughout recent years.

Close monitoring and rigorous reporting on % Government basic services available online is thus implied, if objectives related to modernization are to be achieved. However, a high degree of ICT use does not only require updated equipment and infrastructure, but also a redesign of government structures, processes and procedures.

If implemented correctly, the e-gov format is not only convenient for the beneficiaries, but also for authorities, since it is proven to lead to massive cost savings.

A smooth transition towards digitization within state apparatus environments has to take into consideration the following aspects:

  • Maintaining access to physical government services, alongside digital ones. Despite the rapid increase in internet users, there are citizens which can or will not use this medium;
  • Continuously re-thinking and re-designing processes so as to easily adapt to changes;
  • Ensuring the highest degree possible of protection as far as personal data and privacy are concerned.

This KPI is used by the European Commission. It developed and published a list of 20 public services that need a detailed survey for data gathering.

At a global level, various countries started to implement electronic government, generally known as e-government, due to the potential of these services to improve the convenience, accessibility and quality of interactions with citizens and businesses.

Image source:

KPI of the Day – Healthcare: # Time to complete DNA testing cases
KPI of the Day – Business Consulting (BC): $ Billable fees write-downs

Tags: , ,

Comments (4)

  • 2.25 faiz ne demek


    Very nice post. I just stumbled upon your blog and wanted to say that I’ve really enjoyed browsing your blog posts. In any case I’ll be subscribing to your feed and I hope you write again soon!


  • gate io startup nedir


    After reading your article, I have some doubts about I don’t know if you’re free? I would like to consult with you. thank you.


  • 20bet


    Your article gave me a lot of inspiration, I hope you can explain your point of view in more detail, because I have some doubts, thank you.


  • Gerald Mann


    Is anyone here in a position to recommend Cockrings With Butt Plugs? Cheers xxx


Leave a comment


The KPI Institute’s 2024 Agenda is now available! |  The latest updates from The KPI Institute |  Thriving testimonials from our clients |