Operational performance in America’s fastest-growing division – Gwinnett County

Written by Andreea Vecerdea on October 13, 2014. Posted in Articles, Operational performance, Trending

Gwinnett County is one of “America’s fastest-growing counties for the past 20 years”. The way it managed to achieve and maintain such a performance is by having a successful management for each of its departments. In what follows, two examples are presented for how the implementation of a performance management system has led to real improvements, in the Fire and Emergency Services and in the Department of Planning and Development.

How to design effective dashboards?

Written by Manuel Hila on October 10, 2014. Posted in Articles, Operational performance, Trending

Designing an individual graph may prove difficult to a certain extent. The degree of difficulty increases considerably when faced with the challenge of designing a dashboard. This is because a dashboard combines a large collection of information, often dissimilar, which can easily become cluttered.

Tapping into the future of improved performance

Written by Marcela Presecan on October 8, 2014. Posted in Articles, Operational performance, Trending

If anyone should ask us to take the bus to work instead of our car, we would, most probably, refuse them. The first question to pop into our mind would be: “Where would I buy a ticket from?” What if the solution would be as easy as reaching into our pockets and grabbing our phone? Would we reconsider our options, then?

Data visualization: Standardizing background data

Written by Manuel Hila on October 3, 2014. Posted in Articles, Operational performance, Trending

Crafting a visualization is more than simply translating a table of information into a visual display. Data visualization ought to communicate information in the most effective way, with the prime purpose of truly revealing data in a quick, accurate, powerful and long-lasting manner. Representative visuals can easily summarize and communicate data to other people, making even the largest or most complicated sets of data understandable.

Ticket to performance: JetBlue

Written by Andreea Vecerdea on September 23, 2014. Posted in Articles, Operational performance, Trending

Founded in 1999, JetBlue’s initial mission of “bringing humanity back to air travel” has now evolved to “inspiring humanity”, reflecting the company’s endeavors towards offering its clients highly quality services, in order to maintain them satisfied. The airline has now received, for the 10^th consecutive year, the award for “Highest in Customer Satisfaction among Low-Cost Carriers in North America”.