When this world began, our hunter-gatherer, farming ancestors worked to live. Not a single iota of energy was wasted in a day. Wasted time equaled starvation.
In this new century, our world is reaping the fruits of the industrial revolution, the robotics revolution, and the technology revolution.
Customer experience does not only represent individual transactions with an organization focused on key points or during critical moments, but it is also the entire journey a customer goes through with a company, which results in a feeling of relationship or a lack of it.
Dealing with customers’ complaints should not always be seen as a negative experience. Customers’ complaints should be considered as a source of valuable information for business issues and any problems raised by your customer base.
Reporting is an important stage in the performance management process, although managers can sometimes fall into the trap of considering it as the end of the performance cycle. However, just reporting performance data will not ensure the improvement of results. Improvement is only possible when decisions are made based on the insights provided by data.