Get the opportunity to grow your influence by giving your products or services prime exposure with Performance Magazine.

If you are interested in advertising with Performance Magazine, leave your address below or contact us at: [email protected].

Advertise with us

How can a motivational culture impact the performance of public servants?

FacebooktwitterlinkedinFacebooktwitterlinkedin

Outstanding performance that can sustain positive results in the future is one of the key elements of organizational excellence.

Considering organizational excellence as what can drive organizations to a brighter future in terms of more profits, cost reduction, more customer satisfaction, referrals, better net promoter score; it is important to highlight the three pillars of the excellence model from the EFQM model 2020; direction, execution and results.

Having this in mind, the model stresses the need for methodological approach where we develop practices and processes, integrate them into the organization towards agile, effective, and efficient execution, in order to achieve better performance results internally (strategic and operational) and externally as perceptions from stakeholders (customers, citizens, and beneficiaries), which can sustain positively in the future.

The third criterion of the model, namely “Engaging Stakeholders,” focuses on ensuring continuous and positive engagement with all key stakeholders of the organization including employees/public servants. Employees are therefore seen as a key stakeholder, and having them as an integral part of any organizational excellence model emphasizes the need to shift the public sector’s focus from the traditional way of operations, in which public servants are only there to process the requests of citizens, try on their own to be energetic and efficient, awaiting their retirement, to a more competitive way, in which they compete with the private sector’s staff in terms of service excellence.

For this shift to happen, the key players are the employees, who will need to feel the need, accept and change towards a different mindset where they consider themselves not just as public servants but as drivers towards the public sector’s and country’s prosperity.

Leaders need to approve such a shift, align it with organizational purpose, direct it internally and externally, support it with the right values, allow change management to tackle all what needs to change step by step, and catalyze it with motivational culture.

A motivational culture can help public servants create ideas to improve, and innovate in the direction of efficiency and agility, so that they can get recognized internally and externally. Motivate them to be proud ambassadors for the country’s welfare. Motivate them so that they can understand and fully believe that they are the primary drivers of success.

Although motivation is one word, thousands of research papers have talked about it! So, let’s get back to the foundation of human beings without further complications: aren’t we survivors? Haven’t we gone through so many crises and changes in this world and made it safely in 2022? Accordingly, the desire to see what tomorrow holds for us and to consider what we may do now to get a greater return tomorrow is what drives us to get out of bed each morning in search of a better tomorrow.

Finally, I would like to refer to the very significant connection between motivation and sustainability. Motivation is one of the components of sustainability, which ensures that resources are preserved for current generations as well as all future ones.

Will sustainability direction, focus and efforts succeed? It will all depend on whether we, people, feel ourselves part of it and we are motivated enough to invest in it. How to feel this way and how to be motivated? Simply by ensuring our sense of belonging and our ability to effect the necessary change, both for our benefit and the benefit of all future generations.

***

This article was originally published in the PERFORMANCE MAGAZINE Issue No. 24, 2023 – Public Sector Edition for the Ask Our Experts section. 
Strategies for effective workforce management
Employee performance management in the Middle East: employee or customer centricity?
free

Tags: , , , ,

Comments (36)

  • AeroSlim Weight loss official site

    |

    Somebody essentially help to make significantly articles Id state This is the first time I frequented your web page and up to now I surprised with the research you made to make this actual post incredible Fantastic job

    Reply

  • Ursula Kunde

    |

    Attractive section of content I just stumbled upon your blog and in accession capital to assert that I get actually enjoyed account your blog posts Anyway I will be subscribing to your augment and even I achievement you access consistently fast

    Reply

  • Rick Braun

    |

    Hi my loved one I wish to say that this post is amazing nice written and include approximately all vital infos Id like to peer more posts like this

    Reply

  • puravive reviews

    |

    This website is astounding. The radiant substance uncovers the administrator’s excitement. I’m awestruck and envision more such extraordinary presents.

    Reply

  • NeuroTest cost

    |

    I do agree with all the ideas you have introduced on your post They are very convincing and will definitely work Still the posts are very short for newbies May just you please prolong them a little from subsequent time Thank you for the post

    Reply

  • NeuroTest FDA approved

    |

    Hi Neat post There is a problem along with your website in internet explorer would test this IE still is the market chief and a good section of other folks will pass over your magnificent writing due to this problem

    Reply

  • Healthstay

    |

    This is my first time pay a quick visit at here and i am really happy to read everthing at one place

    Reply

  • temp mail

    |

    I don’t see how you aren’t even more well-liked than you might be right now. Your breadth of knowledge on the issue convinced me of your extraordinary intelligence from a number of angles. It appears that until something has to do with Lady Gaga, people are uninterested in everything. Continue your fantastic work.

    Reply

  • Fitspresso Reviews

    |

    I have read some excellent stuff here Definitely value bookmarking for revisiting I wonder how much effort you put to make the sort of excellent informative website

    Reply

  • Insight Instigator

    |

    What i do not realize is in fact how you are no longer actually much more wellfavored than you might be right now Youre very intelligent You recognize thus considerably in relation to this topic made me in my view believe it from numerous numerous angles Its like men and women are not fascinated until it is one thing to do with Lady gaga Your own stuffs excellent All the time handle it up

    Reply

  • temp mail

    |

    My cousin told me about this website, but I’m not sure whether he created this post because no one else understands my issues as well as he does. Thank you; you are very fantastic.

    Reply

  • 스포츠중계

    |

    ✔️무료 스포트 중계❂【벳모아 betmoa07.com✔️】 “결정적인 이유는 아닌 듯”… BJ 뚜밥, 감스트와 파혼 후 충격적인 폭로 …

    Reply

  • 벳모아

    |

    ✔️무료 스포트 중계❂【벳모아 betmoa07.com✔️】 바이에른 뮌헨 감독직을 원하고 있는 콘테 +0

    Reply

  • bestiptvireland

    |

    I have been surfing online more than 3 hours today yet I never found any interesting article like yours It is pretty worth enough for me In my opinion if all web owners and bloggers made good content as you did the web will be much more useful than ever before

    Reply

  • 벳모아

    |

    ✔️무료 스포트 중계❂【벳모아 betmoa07.com✔️】 경찰, ‘전청조 사기 공범 의혹’ 남현희 무혐의 결론

    Reply

  • business loan calculators

    |

    Thank you for the auspicious writeup It in fact was a amusement account it Look advanced to more added agreeable from you By the way how could we communicate

    Reply

  • 스포츠중계

    |

    ✔️무료 스포츠 중계❂【벳모아 betmoa07.com✔️】 김영삼 전 대통령 부인 손명순 여사 별세

    Reply

  • temp mail

    |

    Hello, I truly like your post. Could we keep in touch regarding your AOL posts? To fix a difficulty I’m having, I need to speak with an expert in this subject. You might be that person after all. It will be a pleasure to talk to you.

    Reply

  • temp mail

    |

    I don’t understand how you’re not smarter than you currently are. I think you’re incredibly smart because of the ways in which your knowledge of this subject leads me to believe it. It appears that unless it has to do with Woman gaga, neither men nor women are interested in this topic. You are doing fantastic work; keep it up.

    Reply

  • aeroslim reviews

    |

    Thank you for the auspicious writeup It in fact was a amusement account it Look advanced to more added agreeable from you By the way how could we communicate

    Reply

  • 토 찾사

    |

    꽁머니 커뮤니티✔️꽁타✔️ggongta.com ‘과연 이강인은 선택받을까’ 11일 ‘황선홍호’ 태극전사 명단 발표 – 스포츠타임스

    Reply

  • Max Patrick

    |

    It means the world to us to hear such positive feedback on our blog posts. We strive to create valuable content for our readers and it’s always encouraging to hear that it’s making an impact.

    Reply

  • vaseline lotion

    |

    I’ve implemented so many of your tips and tricks into my own life, and they’ve made a world of difference.

    Reply

  • directory

    |

    I loved as much as you will receive carried out right here The sketch is tasteful your authored subject matter stylish nonetheless you command get got an edginess over that you wish be delivering the following unwell unquestionably come further formerly again as exactly the same nearly very often inside case you shield this hike

    Reply

  • Digital transformation strategies

    |

    Thank you for the good writeup It in fact was a amusement account it Look advanced to far added agreeable from you However how could we communicate

    Reply

  • Directory mechanic

    |

    Fantastic beat I would like to apprentice while you amend your web site how could i subscribe for a blog site The account helped me a acceptable deal I had been a little bit acquainted of this your broadcast offered bright clear concept

    Reply

  • ikaria juice

    |

    It’s clear that you truly care about your readers and want to make a positive impact on their lives Thank you for all that you do

    Reply

  • CarPlay

    |

    Attention to detail reminiscent of a well-crafted native advertising approach – seamlessly integrated.

    Reply

  • Map scanning software

    |

    ABTEC SOLUTIONS LTD. (aka ABTec Solutions) our guiding principle is simple: To help you Digitally Shine.

    Reply

  • Elda Swaniawski

    |

    Every time I visit your website, I’m greeted with thought-provoking content and impeccable writing. You truly have a gift for articulating complex ideas in a clear and engaging manner.

    Reply

  • ikaria lean belly juice

    |

    Your posts always provide me with a new perspective and encourage me to look at things differently Thank you for broadening my horizons

    Reply

  • link server internasional slot

    |

    When’s your book coming out? I need more of your inspired approaches in published form, stat! This glimpse just leaves me craving more.

    Reply

  • Queen Kiehn

    |

    Wow superb blog layout How long have you been blogging for you make blogging look easy The overall look of your site is magnificent as well as the content

    Reply

  • 꽁머니 먹튀

    |

    ✔️꽁타✔️ggongta.com,꽁머니 커뮤니티,꽁머니이벤트 꽁포 Hello i think that i saw you visited my weblog so i came to Return the favore Im trying to find things to improve my web siteI suppose its ok to use some of your ideas

    Reply

Leave a comment

THE KPI INSTITUTE

The KPI Institute’s 2024 Agenda is now available! |  The latest updates from The KPI Institute |  Thriving testimonials from our clients |