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“We aim to provide a safe, reliable and efficient railway,” is Network rail’s vision, a company in charge of running, maintaining and developing United Kingdom’s railways infrastructure (rail tracks, signalling, bridges, tunnels, level crossings, viaducts and key stations).
If anyone should ask us to take the bus to work instead of our car, we would, most probably, refuse them. The first question to pop into our mind would be: “Where would I buy a ticket from?” What if the solution would be as easy as reaching into our pockets and grabbing our phone? Would we reconsider our options, then?
More and more state governments are now introducing Key Performance Indicators (KPIs) to monitor and improve performance across different services offered to citizens, and public transportation is no exception. In Australia, bus drivers resent the pressure of governmental KPIs, especially in regards to running times.
Yarra Trams, operated by the KDR Melbourne consortium, is the name of the Melbourne tram network, the largest in the world, with roughly 250 kilometers of double tracks and 31,500 services scheduled each week.
Key Performance Indicators (KPIs) are monitored across all industries, as they increase companies’ performance. The railways sector is no exception.
In its 2012 annual report, Canadian Pacific Railways included a list of performance indicators and the improvements achieved for each of them.
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