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  • Metrics in universities – good or bad?

    Metrics in universities – good or bad?

    There is a wide contradiction on whether to have or not performance measurements in universities and to what extent should they be applied, in the event of them being used. Peter Scott, professor of Higher Education Studies at the Institute …Read More »

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  • The Balanced Scorecard: review and criticism

    The Balanced Scorecard: review and criticism

    Robert S. Kaplan and David P. Norton’s 1996 book ‘’The Balanced Scorecard: Translating strategy into action” is considered to be a major contribution to the development of performance management, as their work has changed the way performance is measured. In the almost 20 years that …Read More »

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