KPI of the Day – Customer Service Performance: % Service charges of profits
Definition
Measures the extent at which the profits come from customer service charges.
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Measures the extent at which the profits come from customer service charges.
Measures the rate at which consumers make repeat purchases.
Measures the rate at which customer queries are solved the same day they are submitted.
Measures the brand or product availability, as a result of numeric distribution, weighted by its share of all commodity sales.
Measures how long it takes for a customer’s inquiry to receive a response from the service team.
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