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“The PEEL reports enable the public to judge our performance as a whole… anything that makes it easier for people to hold us to account and get involved with local policing has to be a good thing”, are the words of Constable Chris Sims – West Midlands Police Chief, in reference to the performance report released by Her Majesty’s Inspectorate of Constabulary (HMIC).
In the multitude of Performance Management tools available to be deployed across organizations, managers can become confused, while trying to identify what tools to use, when and how.
The Boston Foundation, the City of Boston and the Metropolitan Area Planning Council are the three entities which coordinate the Boston Indicators Project, which is aimed at improving Boston’s performance as a local administration.
Designing an individual graph may prove difficult to a certain extent. The degree of difficulty increases considerably when faced with the challenge of designing a dashboard. This is because a dashboard combines a large collection of information, often dissimilar, which can easily become cluttered.
Performance management systems are often associated with the urge to control and penalize underperformance. Despite the general employee perception regarding this matter, the main roles of performance management systems are totally different:
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