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Posts Tagged ‘Performance Management’

Parcelforce Worldwide – Customer service as a strategy

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Parcelforce Worldwide - Customer service as a strategy

Parcelforce Worldwide is one of the three main operating brands of the Royal Mail Group Ltd. Along with the Post Office Ltd. and the Royal Mail, Parcelforce Worldwide has delivered millions of parcels since it was founded in 1990. The company operates B2B and B2C services, handling 200,000 parcels a day. With over 30,000 business customers in the UK and 23 partners across 30 European countries, the company stands as a significant power business, reaching in the recent years a turnover of £382 million.

Why training adds value to developing companies

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The KPI Institute Training When it comes to performance, there are several keywords that are linked to the term: plans, goals, technology, objectives, scorecards, dashboards, training, communications and many more. In today’s post, we are going to discuss the importance of one of these tools, namely training and set some guidelines for using it in developing companies.

Management and organizational processes

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Management and organizational processes

All organizations are based on the same ground principle: communication. In order to master the art of communication in the business world, it is necessary to possess knowledge regarding the various processes that help the communication flow within the company and that are based on this concept at the same time. Communication in organizations may be defined as a frame for other organizational processes, including leadership, teamwork, organizational activities and management.

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