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Posts Tagged ‘Performance in Australia’

Customer Satisfaction Surveys for libraries: The British Library and Flinders University Library

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Customer Satisfaction Surveys for libraries

Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.

Protecting against financial fraud with KRIs

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Protecting against financial fraud with KRIs

A recent Australia-wide research study on fraud cases within financial institutions, conducted by the governance firm Warfield & Associates, has revealed that businesses and clients have lost over $200 million since 2000 due to employee committed fraud. During this period, 120 cases of fraud directly committed by employees resulted in 123 criminal convictions in Australian Courts.

Government agencies and KPIs

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government agencies kpis

KPIs are measurements that define and track specific business goals and objectives that often roll up into larger organizational strategies that require monitoring, improvement, and evaluation. KPIs have measurable values that usually vary with time and also targets to determine a score and performance status. Moreover, they include dimensions to allow for more specific analysis, and can be compared over time for trending purposes and to identify performance patterns.

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