More and more state governments are now introducing Key Performance Indicators (KPIs) to monitor and improve performance across different services offered to citizens, and public transportation is no exception. In Australia, bus drivers resent the pressure of governmental KPIs, especially in regards to running times.
One of the leading international management thinkers, Professor Robert Kaplan, from Harvard Business School, made a visit in Australia in mid September 2010 to talk about the new developments in the field of strategic performance management and Balanced Scorecard.
Yarra Trams, operated by the KDR Melbourne consortium, is the name of the Melbourne tram network, the largest in the world, with roughly 250 kilometers of double tracks and 31,500 services scheduled each week.
For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image of Performance Management as a discipline in the analyzed year.
An important editorial rule followed in the development of the content is that a discipline can only evolve through the combined efforts of practitioners, academics and consultants. Eve Blackall, Group Director at Smart Accounting, Australia was one of the consultants that The KPI Institute interviewed.
For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered a detailed image on the state of Performance Management as a discipline.
Sujay Nair, Lecturer-Enterprise Performance Management at The University of Melbourne, Australia was one of the academics that The KPI Institute interviewed.