KPI of the Day – Customer Service: # Time to resolve complaints
Definition
Measures how long it takes to satisfactorily resolve a customer’s complaint after receiving it.
Posts Tagged ‘KPI’
KPI of the Day – Healthcare: # Hospital-acquired infections
Definition
Measures the number of patient or staff cases of infection, following an exposure to contagious hospital environment elements.
KPI of the Day – Human Resources (HRM): # Employment brand strength
Definition
Measures how desirable an organization is, as a workplace, among both employees and job seekers, according to an index based on survey questions and/or quantitative metrics.
KPI of the Day – Sales: $ Baseline sales
Definition
Estimates expected sales, excluding those sales that are a result of the marketing program.
What is the difference between metrics, KPIs and KRIs?
A metric refers to something we can measure. It has its roots in the word “metron”, used in ancient Greece to reflect measurement. For instance, air pollution, air temperature, water depth, people’s height or weight are all metrics.
