KPI of the Day – Marketing: # Compliments to complaints
Definition
Compares the number of compliments to the number of complaints received in during the measurement period.
Posts Tagged ‘KPI’
KPI of the Day – Risk Management: $ Risk exposure
Definition
Measures the total loss in the case of a risk occurring, by factoring in the probability of the occurrence taking place.
KPI of the Day – Accounting Performance: % Obsolescence costs from total inventory
Definition
Measures inventory obsolescence costs (cost of inventory when no longer deployable to the customer) as a percentage of total inventory. It indicates the effectiveness of the inventory management process.
KPI of the Day – Marketing: % Market share
Definition
Measures the percentage of the target market accounted for by the business, from the overall existing market.
KPI of the Day: % Customer satisfaction with complaints handling
Definition
Measures the percentage of customers satisfied with the way their complaints were solved, from overall customers that have made a complaint.
