KPI of the Day – Utilities: # Process leaks identified during operation or downtime
Definition
Measures the total number of process leaks identified in a gas distribution pipe during operation or downtime in the reporting period.
Posts Tagged ‘KPI’
KPI of the Day – Healthcare: # Medical ancillary services
Definition
Measures the number of support services provided to patients, within the service care spectrum, other than room, board, medical and nursing services.
KPI of the Day – Human Resources (HRM): # Time to fill a vacant position
Definition
Measures the average number of days between the moment when a job requisition is raised, to when a new employee fills the role.
KPI of the Day – Customer Service Performance (CS): % Customer complaints due to poor service or product quality
Definition
Measures the percentage of customer complaints registered by the organization, as a result of poor quality services or products, out of the total number of complaints received.
KPI of the Day – Business Consulting (BC): $ Net revenue per technical staff
Definition
Measures the value of the net revenue garnered per each member of the technical staff.
