KPI of the Day – Business Consulting (BC): $ Net revenue per technical staff
Measures the value of the net revenue garnered per each member of the technical staff.
To indicate the productivity and profitability per technical staff.
As with other businesses, human capital is an important resource to consulting businesses irrespective of their profile. Technical staff in particular is an important human resource as it ensures the continuity of a business through its operations. As disruptions can happen any day throughout a working cycle, it is often up to the technical staff to ensure alleviation and remedy the disruption, allowing the company to progress further into its business cycle.
Aside from operational issues, a company’s technical staff often delivers the highest security requirements. Most managers agree that the technical staff ensures operational stability, as well as indirectly secures company revenue.
Targets may vary widely according to the company profile, industry, business type and the role your technical staff has when it comes to generating revenue. In general, rising revenue per employee is a positive sign that suggests the company is finding ways to improve itself so that each of its workers generate more revenue.
Another aspect to remember is that this indicator is constructed as an average, thus relevance is limited by the fact that not every employee has the same productivity, or contributes in the same way to generating revenues.
Several other methods to capitalize on technical staff in order to increase company revenue are as follows:
- Conduct regular meetings, as a medium for technical staffs to voice any concerns that may limit their productivity;
- Encourage productivity by offering rewards for efficient technical staff members;
- Track the performance of each technical staff member and review it accordingly.
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