KPI of the Day – Customer Service: % Call Completion Rate
Definition
Measures the rate at which calls are successfully initiated, compared to the number of attempted calls.
Posts Tagged ‘KPI’
KPI of the Day – Human Resources (HRM): $ Human capital value added
Definition
Measures the value-added through productive activities by the organization’s human capital. Reflects the adjusted operating profitability figure calculated by subtracting all expenses, except for labor expenses, from revenue and dividing the adjusted profit figure by the total headcount.
KPI of the Day – Business Consulting (BC): % Realization rate
Definition
Measures the percentage of revenue actually earned relative to the potential revenue represented by list prices.
KPI of the Day – HR: # Rookie ratio
Definition
Measures the ratio between employees with less than two years of experience, known as rookies, and the total number of employees.
KPI of the Day – Business Consulting (BC): $ Revenue by practice
Definition
Measures the amount of total revenue, generated from every single practice in which a company engages.
