KPI of the Day – Healthcare: % Client cash net revenue
Definition
Measures the ratio of client cash as a percentage out of the net revenue.
Posts Tagged ‘KPI’
Measuring Maintenance Key Performance Indicators (MPIs)
Many infrastructure managers and owners view maintenance as an integral part of the business process, as it brings additional value to the process, ensures safety, and helps with tracking performance.
Volkswagen – performance in the redemption arc
Many of the leading automotive manufacturers are under the pressure of staying at the top, due to a few factors, such as the high level of competition between these companies, the significant impact of their products and services on the environment and the high-demand customers that play an important role in implementing organizational strategies.
KPI of the Day – Customer Service: # SA or Speed of answer
Definition
Measures the average speed of answering a customer’s call by an available agent, after the call is being placed in a queue.
KPI of the Day – Business Consulting (BC): $ Backlog of commissioned projects
Definition
Measures the total value of contract commitments to be executed in the future.
