KPI of the Day – Customer Service: % First contact resolution rate
Definition
Measures the percentage of requests resolved during the first contact with the customer, from overall customer requests.
Posts Tagged ‘KPI’
KPI of the Day – Retail: # Time spent in the store
Definition
Measures the length of time spent, on average, in-store by prospective customers (for the purpose of shopping).
KPI of the Day – Investment: % Return on net asset value
Definition
Measures the change in the net asset value of an exchange-traded fund (ETF) or mutual fund.
KPI of the Day – Retail: $ Sales revenue per hour
Definition
Measures the sales revenue achieved on an hourly basis, as an average.
KPI of the Day – Retail: % Sales by product category
Definition
Measures the percentage of sales generated by a product category from overall gross sales.
