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The Boston Foundation, the City of Boston and the Metropolitan Area Planning Council are the three entities which coordinate the Boston Indicators Project, which is aimed at improving Boston’s performance as a local administration.
West Sussex County Council is the first authority in the United Kingdom that has implemented a software to provide citizens open access to its performance data. Its goal is to “help our residents lead happier, healthier, longer lives”. To ensure that its ambition will be attained, the Council has started to monitor a series of KPIs, in the three main areas of interest: children, old people and economy.
The public sector has recently started to show an increased interest in being more transparent and making different institutions’ performance results available to citizens. “Making this information publicly available goes a long way towards helping our citizens understand how we manage the Borough and how we provide services”, says Borough of Franklin Lakes Administrator, Gregory C. Hart.
On the 2nd day of the 2014 PMA Conference, Christian Lystbaek Assistant Professor at the Aarhus University presented a conceptual study, aimed at identifying crucial performance measurement aspects within the public service sector.
Stemming from the study conducted by John Makinson in 2000, the British social service sector has embraced recommendations to remodel and rethink incentive schemes.
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