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At its 8th edition, the Performance Management Association Conference is the main global event that brings together the latest research and case studies in the field of performance management and measurement.
The Politics of KPIs: Why Metrics Are Never Truly Neutral If you present two experienced chief executive officers with precisely the same digital dashboard, one will zero in on cash flow and return on investment. The other will bypass them and ask to know customer retention, employee engagement, and product penetration rates. Both will be […]
For years, performance management leaned heavily on financial results and annual reviews to tell organizations how they were doing. That picture is changing fast, and few people are watching the shift as closely as Dr. Sarah Binsaied. An Assistant Professor at the Institute of Public Administration in Saudi Arabia, Sarah holds a PhD in Nonprofit […]
In most enterprises, there is at least one, often multiple, dashboards. These glowing arrays of data, updating at lightning speed, are producing weekly reports that land in everyone’s inbox, from the CEO down to the floor supervisor. The platforms used to gather such metrics are significant investments in configuration, and continued investment is required to […]
The Official Market Modern organizations are obsessed with measurement. Pop into virtually any executive meeting, and you’re likely to find glowing dashboards, reports, infographics, charts, and scorecards packed with performance metrics. Revenue growth, customer satisfaction, engagement, productivity, utilization, retention, cycle time: if it can be quantified, it’s probably being tracked. This is the Official Market, […]
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