KPI of the Day – Logistics: % Transport capacity utilization
Definition Measures the percentage of the transportation capacity used, out of the total weight transport capacity available.
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Banking Conundrums: Customer Focus or Operational Performance?
Customer focus is an important value driver for many industries, but in banking, it is the cornerstone of the entire decision-making process. Modern studies on bank performance management have identified customer focus as the leading indicator for industry success both in past assessments and future predictions.
Is Benchmarking Worth a Company’s Investment and Time?
Benchmarking, commonly known as learning from best practices, is an effective organizational performance tool that can boost a company’s performance, by enabling a learning experience that relies upon understanding best-in-class practices and implementing them within one’s own organizational structure.
13 Elements of a Good Key Performance Indicator
What is a KPI? The answer depends on who you ask. For most IT and business intelligence people, a KPI is simply a number representing performance for a specific process, domain, or subject.
The Ethiopian e-Government Initiative – Improving upon past practices
Ever since the art of 5-year planning has been perfected, governments around the world have rallied around this concept and decided to make it a staple feature of any administrative reign going into their residency, seeing as most governmental systems around the world allow them to stay in power for around 4-5 years.
