Get the opportunity to grow your influence by giving your products or services prime exposure with Performance Magazine.

If you are interested in advertising with Performance Magazine, leave your address below.

Advertise with us
Free Webinar

KPI of the Day – Healthcare: % Patients who leave without being seen

FacebooktwitterlinkedinFacebooktwitterlinkedin
leave

Definition

Measures the percentage of patients who leave without being seen by a certified physician for assessment and treatment, from the total number of patients waiting to be seen.

Purpose

This KPI is measured in order to be able to assess the medical institution’s performance, in terms of answering patient needs and expectations. Most often the inclusion of this phrase in a medical record is the result of Emergency Department overcrowding.

Therefore, registering a high percentage of this KPI can reveal other aspects that need to be improved within the medical institution.

Recommendations

Overcrowding is highly influenced by patient flow and consequently, by the average duration of a consultation. Patient flows that supersede hospital capacity not only lead to a higher percentage of patients who leave without being seen but also compromise the quality of care given and increase the risk of hospital liability. This can further lead to reputational damage and losses in revenue, while the community gradually loses confidence in the healthcare it is given.

Patient flows are directly correlated to hospital waiting times, the latter being one of the key elements that bear a significant influence on hospital operations.

Another aspect that may influence this KPI is the lack of personnel, thus additional research should be made in order to identify the exact cause that leads to a high percentage of patients who left the ED before being consulted.

Adequate management of patient flow optimizes patient waiting times, while consistently reducing the percentage of patients who leave without being seen. Some other recommendations on optimizing patient flows and minimizing pre-consultation leaver levels include the following:

  • Updating policies and procedures to clearly state responsibilities when handling patients;
  • Performing a rigorous analysis of current processes that take into account process mapping and patient flow optimization;
  • Collecting data to analyze hospital peak times and patient flows during such times;
  • Assembling a team or a committee to predict, plan, and manage patient flows during peak operational periods;
  • Initiative management for quality improvement of medical process flows.

If you are interested in more Healthcare related KPIssmartKPIs.com subscriptions provide access to +1,500 KPI examples. Our dedicated Library contains relevant resources to improve your KPI practices, and if you want to further improve your knowledge, feel free to explore our latest healthcare publication – Top 25 Healthcare KPIs – 2016 Extended Edition.

Image source:

KPI of the Day – Utilities: # Time to repair or replace high priority broken or inoperative hydrants
KPI of the Day – Sustainability: # Initiatives to promote greater environmental responsibility
free

Tags: ,

THE KPI INSTITUTE

The KPI Institute’s 2024 Agenda is now available! |  The latest updates from The KPI Institute |  Thriving testimonials from our clients |