Implementing a Learning Culture to Exploit Financial Performance
There are many academic studies that focus on the organizational and managerial factors that drive financial performance.
KPI of the Day – Call Center: % Call setup success rate (CSSR)
Definition
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
OKR Essentials – Simplified Performance Management
Most professionals interested in performance management must have heard by now about a new hip approach – Objectives and Key Results (OKRs). So, what is it all about? Why is everyone so mesmerized by this new system?
Creating Modern Governmental Agencies – Best Practices from the USA
“We can’t ignore facts. We can’t ignore data.” – Barack Obama, former President of the United States
KPI of the Day – Risk Management: % Operational risk
Definition
Measures the probability for a company to be unable to recover all its expenses incurred, from the revenues obtained.
