KPI of the Day – Utilities: $ Wastewater operating revenue
Definition
Measures the total income generated by cashing the bills from the population for the service of wastewater collection, during the reporting period.
KPI of the Day – Healthcare: % Blood culture contamination rate
Definition
Measures the percentage of processed blood culture/sample specimens that were contaminated, from the total amount of blood cultures/samples collected.
How much productivity is there in performance?
Productivity is a measure of the efficiency of production, expressed as the ratio of output to inputs used. Performance is defined as the accomplishment of a given task measured against preset standards of achievement, such as accuracy, completeness, cost and speed.
The Balanced Scorecard: Outsmarting design and implementation traps
Strategy execution is not just a matter of owning adequate management tools and techniques, but also of making them work. Various organizations pride themselves on having implemented the Balanced Scorecard as their main tool for effective performance measurement and successful strategy implementation. However, is it enough to cite the use of a Balanced Scorecard in order to communicate a performance-oriented culture?
KPI of the Day – Healthcare: # Length of stay
Definition
Measures the average length of time patients spend in the hospital, per admission category.
