The first day of the Main Conference was structured in two blocks: Speeches and Breakout Sessions. During these day, speakers shared their experience in implementing Human Resources Shared Services Systems.
This year, The KPI Institute is one of the Media Partners for the 15th HR Shared Services & Outsourcing Summit, an important event for HR professionals that takes place every year in the USA. Furthermore, Cristina Tarata, our Research Coordinator will share some of the best practices in working with KPIs during the session KPIs, Scorecards and Dashboard for HR in the last day of conference.
For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image on the state of Performance Management as a discipline.
Richard Tordjaman, Strategic Advisor Business IT at Desjardins , Canada was one of the practitioners that The KPI Institute interviewed.
Concerning the customer service area, nowadays people are facing an emerging trend of being required to offer feedback on their experiences with hotels, restaurants, airports and transportation means.
For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered rich insights into the state of Performance Management as a discipline.
One of the main editorial rules followed in the development of the content is that a discipline can only evolve through the combined efforts of practitioners, academics and consultants. Elena Hristozova, Management Consultant – Strategy and Leadership Development Freelancer in Bulgaria was one of the consultants that The KPI Institute has interviewed.