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15th HR Shared Services and Outsourcing Summit – Main Conference Day 1


15th HR Shared Services and Outsourcing Summit

The first day of the Main Conference was structured in two blocks: Speeches and Breakout Sessions. During these day, speakers shared their experience in implementing Human Resources Shared Services Systems.


Key topics covered:

  • Know Your Worth – Karen E. Francks, Manager of HR Services & Disbursements from Pepco Holdings, Inc. discussed about key points in assessing the value of today in order to create value for tomorrow;
  • Genetically Modified – Diaa Mohamed and Marylene Hnery from Hewlett-Packard described how Human Resources Shared Services DNA can drive employee engagement;
  • How do you compare – Scott Manning, partner of ScottMadden, Inc. shared the findings of the 3rditeration of the company’s annual Human Resources Shared Services benchmarking study;
  • Automation as a Key to Transformation – focused on leveraging new HR technologies to take the cost out of the HR processes & service delivery.


Track A: Planning, Launching and Stabilizing HRSS

Key Topics Covered:

  • Building a Business Case for Technology Investment, focusing on realizing the value of HR Technology as a key enabler of a company’s HR transformation;
  • Secrets to a Successful Global Expansion, where Adriana Bokel Herde and Liz Abbot from Biogen shared how their company designed an efficient, flexible and scalable delivery model for global HR shared services.

Track B: Continuous Improvement, Expansion & Next Generation HRSS

Key Topics Covered:

  • Reinventing HR Shared Services – Karla Younger from Coca-Cola Refreshments explained how to build a roadmap for optimization and expansion;
  • The Truth About Going Global – where Sheila McDonald shared with the attendees the inside look into execution and delivery of a global HRSS expansion in the Royal Bank of Canada;
  • Kaiser Permanente’s HR delivery service, explained by Janet Speer, showed Kaiser Permanente’s journey from a locally distributed model to a centralized model.
The 15th HR Shared Service & Outsourcing Summit, Chicago, USA – Day 2
The 15th HR Shared Services & Outsourcing Summit, Chicago, USA

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